WHERE DO YOU SHIP TO?
REPAIRS AND INSTALLS
DO YOU DO REPAIRS AND INSTALLATIONS?
No we do not, but in order to offer a professional repair, warranty, upgrade installs and FPV set up service we have partnered with Drone repair specialists, Drone Doctor. For more information please visit Drone Doctor here: Drone Doctor
WHO BUILDS OUR RTF SYSTEMS?
We build ALL of our RTF systems right here in-house. All multi rotor platforms are professionally built, flown and tuned to perfection!
HOW DIFFICULT IS IT TO FLY A DJI MULTI-ROTOR?
If you have previous experience of RC models you will find flying a DJI Multi-Rotor very easy. The system is so stable in the air that you really do not have to do much to keep it hovering nicely. Adding on GPS option will improve on this, and you will get a flying machine that does not require a lot of experience. It is, however, most important to learn how to fly the DJI Multi-Rotor on your computer via a Simulator/Flight School before you go out into the field.
WHERE CAN I LEARN TO FLY?
You can start by purchasing a flight simulator for your computer at home. Computer Flight Simulators have the advantage of having many multi-rotor models to choose from that you can use with your own RC radio. I-Drone also offers in house flight training, which will be launching soon. Please contact us for more information or visit our Flight School page.
HOW MUCH DOES IT COST?
The cost of your multi-rotor platform depends on your choice of camera, required flight times and the add – on’s and options that you choose. Please see our Ready to Fly page for more information.
READY TO FLY (RTF) or ALMOST READY TO FLY (ARF) KIT
It is not rocket science to build your very own multi-rotor system from scratch. If you have some understanding of electronics, soldering, software / computers and you have some RC experience, you will have no problems assembling one of our kits and flying the finished product. If you want your platform professionally built, tested, calibrated, and fully configured with your gear then you should consider I-Drones RTF Options.
SAFETY INFORMATION – Please Read
Firstly you MUST READ regulations and laws by the Civil Aviation Safety Authority. A simplified information pamphlet can he found by clicking HERE. A DJI Multi-Rotor is not a toy. The safety instructions are intended not only for the protection of the aircraft, but also to protect your own safety or others. Improper operation can cause serious injury and property damage. We do not guarantee error-free behaviour of the electronics or software. Despite careful preparation and review, we do not assume any warranty or liability (direct or indirect) for the accuracy of the software, hardware or information. Use the electronics at your own risk (this also applies to associated computer programs). Furthermore, we assume no liability for consequential damage to property or persons caused by the application. It is your responsibility to perform a full system test. In case of improper use a DJI Multi-Rotor can be dangerous. Do not fly over people!
- If you don’t have sufficient knowledge about the control of a model aircraft, please contact someone with experience.
- Check the reliability of the DJI Multi-Rotor.
- The flight battery and transmitter battery must be fully charged.
- Always turn on the transmitter first and then the DJI Multi-Rotor.
- Watch for visible damage such as loose screws, broken, unbalanced or damaged propellers, faulty connectors or solder joints, broken pipes, etc.
- The propeller must be in a good condition and securely mounted. The rotors must spin smoothly. Please ensure that there are no objects are in the rotational plane of the propellers or within a distance that poses a risk of obstruction. Rotating propeller ends are dangerous to touch – never touch a rotating propeller with fingers or other body parts.
- Ensure that the selected channel on the remote control is free and that you’re within range of the transmitter.
- Different settings can result in fundamentally different flight characteristics and occupation of the Channel functions. Make sure that you are familiar with the setting and its features.
- After starting the motors, check that all motors are running and rotate evenly. Please fly carefully at a low altitude until you know that everything is working fine.
- Perform a pre-flight check (see checklist below).
- Start manually – switch off altitude control and GPS.
Checklist (pre-flight check)
- Weather conditions suitable (Beginners are advised to fly in conditions less than 15kts).
- Frame and all screws are tight.
- Propeller not damaged and tightly fixed.
- Battery fully charged and securely mounted.
- Transmitter battery charged and the antennas are free.
- Channel of the transmitter is not busy.
- Check RC(TX/RX) operation range (on the ground!) from time to time (and before 1st flight).
- Ensure there is nothing in the danger zone of the propeller.
- Ensure enough space for launch and flight.
- Ensure the GPS module (if any) has GPS fix.
- For manual start ensure GPS and altitude controls are turned off.
- Ensure sensors are calibrated and that the right setting is loaded.
- Ensure the trim of the remote control is in neutral position.
During the flight
- Do not take risks! Your own safety and that of your environment depend on the good behaviour of the pilot. Always maintain a safe distance from people, animals and objects. Improper operation can cause serious injury and property damage! Never fly towards viewers and avoid flying over spectators.
- Keep in mind that viewers could get close to the DJI Multi-Rotor, without being aware of potential dangers.
- Always turn off the DJI Multi-Rotor first and disconnect the flight battery before turning off the transmitter.
- Only fly in sight. In the case of manual control, you must be able to see the position and attitude.
- Never rely 100% on functions such as GPS, compass, or altitude control. You must always be able to take manual control of the DJI Multi-Rotor.
- Switch off the motors in case of a crash or failure.
- Do not fly in blocked air space, such as in the vicinity of airports, etc.
- Pay attention to under-voltage warning -flying on an empty battery can cause damage to the Lipos and crash.
- If a defect or malfunction has occurred, it must be corrected before the next start.
- When using GPS, take note that the position of the DJI Multi-Rotor can change suddenly some meters.
After the flight
- Disconnect the battery and check all over for damage. Make sure that there is no damage to the propellers.
- See the Handling and safety precautions of Lipos.
- After a crash the sensors and electronics might be damaged. Before the next start everything must be checked.
SHIPPING + RETURN POLICY
If you purchased a product through I-Drone and find it to be broken, faulty, or otherwise inoperable, please contact us at email@example.com via email to initiate a return. Please do not under any circumstances return a product before receiving prior authorisation from our staff. If a product was damaged during shipping please make a note of the carrier that was used for shipping. We reserve the right to apply a restocking charge up to 20% of the value of the product. Store credit will be issued only after we received, inspected, and determined the product is in resalable condition. All other refund issues will be considered on a case-by-case basis. Refunds will be issued at the discretion of our management based on prior agreement with the customer.
- LIPO Batteries The shipping of some lithium ion batteries is restricted and requires hazardous materials safety compliance. Note that I-Drone reserves the right to change shipping methods for orders containing lithium ion batteries. In most cases, Lithium Batteries will be shipped by road courier. Please handle all batteries with care.
- LiPo Battery Returns Since many Radio-Control applications exceed the manufacturer’s recommended maximum discharge rates, there is no warranty (expressed or implied) by the manufacturer, its distributors and retailers in respect to the cycle life, capacity, cell characteristics or storage of cells/packs used in the Radio-Control market. Returns on LiPo batteries are excepted within the RMA timeframe in cases of DOA (dead-on-arrival).
WHAT CAN HELP MY CLAIM TO PROVE THE JOB IS A WARRANTY JOB?
The best thing you can do is run the camera from the time of take off to the time you land. Without video evidence of the flight incident, it is extremely difficult to prove product failure. Get to know your rights by visiting the ACCC website for more information regarding warranties. The onus is on you to provide proof that the goods were not fit for the use at the time of the failure. When this is proven the warranty process is very straight forward.